If you have any questions or concerns please email Contact@alamarcosmetics.com. Please provide full name and order at the time of your email.
Will I get an order confirmation?
Seguro que yes! When an order has been placed successfully, an email order confirmation will be automatically sent to the email you provided at checkout. If you do not receive a confirmation email, please contact our customer service team.
Does Alamar Cosmetics Ship internationally?Unfortunately not at the moment, but we are hoping to in the near future!
How will my order be shipped?
Alamar Cosmetics uses the United States Postal Service (USPS) for all domestic orders. We ship our international orders in a batch once a week, usually on Friday afternoons. Please Note: Selecting an upgraded shipping option will not decrease the time it takes to process orders, it only speeds up shipping.
Does Alamar Cosmetics ship to PO Boxes?
Yes, Alamar Cosmetics offers shipping methods for delivery to a P.O. Box
Estimated transit times for U.S. orders:
Priority mail: 3-5 business days.
My tracking info says my package was delivered but it has not arrived:
Sometimes USPS tracking information can be improperly updated, and packages are marked as delivered before arrival.Your package will most likely be delivered within a few days, we recommend you also ask your neighbors and local post office if they have seen your package circulate.
Can I cancel my order?
If your order has already left our custody, we cannot cancel your order. If your order hasn’t been shipped yet, please let us know as soon as possible and we will do our best to cancel it for you.
What is your return policy?
We're sorry, Mamis! Due to the small nature of our company, we are unable to offer refunds, returns, or exchanges. All sales are final. Alamar Cosmetics reserves the right to refuse any returns at any time.