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FAQ's

If you have any questions or concerns please email Contact@alamarcosmetics.com. Please provide full name and order at the time of your email. 

 

Will I get an order confirmation?

Seguro que yes! When an order has been placed successfully, an email order confirmation will be automatically sent to the email you provided at checkout. If you do not receive a confirmation email, please contact our customer service team. 

 

Does Alamar Cosmetics internationally?

Yes we do!  Alamar Cosmetics is thrilled to be able to offer $15 flat rate international shipping to all of our international customers. 

*International orders may be subject to import taxes and/or customs duties by your country's customs department upon arrival.  Note, Alamar Cosmetics is not responsible for any customs or duty fees, nor will be reimbursed.  Please contact your local customs office for more information.

 

How will my order be shipped?

Alamar Cosmetics uses the United States Postal Service (USPS) for all domestic orders. We ship our international orders in a batch once a week, usually on Friday afternoons. Please Note: Selecting an upgraded shipping option will not decrease the time it takes to process orders, it only speeds up shipping.

 

Does Alamar Cosmetics ship to PO Boxes?

Yes, Alamar Cosmetics offers shipping methods for delivery to a P.O. Box

 

Estimated transit times for U.S. orders:
Priority mail: 3-5 business days. 

 

Estimated transit times for international orders:

Please allow 4-5 weeks for all international orders outside of the US. 

 

My tracking info says my package was delivered but it has not arrived:

Sometimes USPS tracking information can be improperly updated, and packages are marked as delivered before arrival.Your package will most likely be delivered within a few days, we recommend you also ask your neighbors and local post office if they have seen your package circulate. 

 

Can I  cancel my order?

If your order has  already left our custody, we cannot cancel your order. If your order hasn’t been shipped yet, please let us know as soon as possible and we will do our best to cancel it for you.

 

What is your return policy?

We're sorry mami's, due to the small nature of our company, we are unable to offer refunds, returns, or exchanges. All sales are final. Alamar Cosmetics reserves the right to refuse any returns at any time.